Shipping policy

Effective Date: September 28, 2026

Street Pair is operated by KEDELE LIMITED.

This Shipping Policy explains how we process and deliver orders placed through streetpair.com.

1. Order Processing

Orders are generally processed within 2-3 business days after payment has been successfully authorized.

Orders are not normally processed on weekends or public holidays.

Processing may take longer during sales events, holidays, or periods of unusually high order volume. If there is a significant delay, we will contact you using the email address provided at checkout.

2. Shipping Destinations

We currently ship to the destinations available at checkout.

Available shipping destinations may vary depending on the product, delivery address, carrier availability, and applicable shipping restrictions.

If we are unable to ship to your address after an order is placed, we will contact you and provide an appropriate solution, including a refund where applicable.

3. Shipping Methods and Delivery Estimates

Available shipping methods, estimated delivery times, and shipping charges will be displayed at checkout before you complete your purchase.

Estimated delivery times begin after your order has been processed and shipped. Delivery estimates are not guaranteed and may be affected by:

  • Carrier delays;

  • Customs processing;

  • Weather conditions;

  • Public holidays;

  • Incorrect or incomplete delivery information; or

  • Events outside our reasonable control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment.

Any free-shipping promotion will be subject to the terms shown at the time of purchase.

Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country, unless otherwise stated at checkout.

5. Tracking Information

When tracking is available, we will send tracking information to the email address used for the order after the order has been shipped.

Tracking information may take 2–3 business days to update after the carrier receives or scans the parcel.

If you have not received tracking information within the expected processing period, please contact us at efe49506@gmail.com.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including the recipient’s full name, street address, city, state or province, postal code, and country.

If you provide an incorrect or incomplete address, delivery may be delayed or the package may be returned to the sender. Additional shipping charges may apply for reshipment.

Please contact us as soon as possible if you need to correct your shipping information. We cannot guarantee that an address can be changed after an order has been processed or shipped.

7. Delayed, Lost, or Damaged Packages

If your package is delayed, lost, or appears to be damaged, please contact us at efe49506@gmail.com with:

  • Order number;

  • Tracking number;

  • Delivery address; and

  • Photos of the package and product, if damaged.

We will review the matter using the available carrier information and work with you to find an appropriate resolution.

8. Refused or Undeliverable Packages

If a package is refused, cannot be delivered because of incorrect information, or is returned to us, we may contact you to arrange reshipment or a refund.

Any additional shipping charges caused by an incorrect address, refusal, or failed delivery may be deducted from the refund where permitted by applicable law.

9. Contact Information

For questions about shipping or delivery, please contact:

KEDELE LIMITED
Email: efe49506@gmail.com
Business Address: Room C03, 9/F, Kato Factory Building, 2 Cheung Yue Street, Lai Chi Kok, Kowloon, Hong Kong