Refund policy

Effective Date: September 28, 2026

Street Pair is operated by KEDELE LIMITED.

We want you to be satisfied with your purchase. If you need to return an item, please review the following policy.

Return Period

You may request a return within 30 days from the date your order is delivered.

Return requests submitted after 30 days may not be accepted unless otherwise required by applicable law.

Return Conditions

To be eligible for a return, the item must:

  • Be unworn and unused;

  • Only have been tried on indoors;

  • Be in its original condition;

  • Include all original tags, accessories, and packaging;

  • Be free from stains, odors, damage, alterations, or signs of wear; and

  • Include valid proof of purchase or the original order number.

Items that show outdoor wear, dirt, damage, odor, missing packaging, or other signs of use may be refused.

How to Request a Return

Before sending anything back, please contact us at:

Email: efe49506@gmail.com

Please include:

  • Order number;

  • Customer name;

  • Email address used for the order;

  • Product name;

  • Reason for the return; and

  • Clear photos if the item is damaged, defective, or incorrect.

Do not send an item back before receiving return instructions from our customer service team.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery at efe49506@gmail.com.

Please provide your order number and clear photos of the item and packaging. After reviewing the information, we may offer a replacement, refund, or another appropriate solution.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrectly sent by us.

Return shipping costs are non-refundable unless otherwise required by applicable law.

Inspection and Refunds

After we receive your returned item, we will inspect it to determine whether it meets the return conditions.

If your return is approved, the refund will be issued to the original payment method. Refunds do not include shipping charges unless the return is caused by our error or required by applicable law.

Your bank or payment provider may require additional processing time before the refund appears in your account.

Items Not Eligible for Return

The following items may not be eligible for return:

  • Items worn outdoors;

  • Items with stains, odors, dirt, or visible damage;

  • Items that have been altered or washed;

  • Items missing original tags, packaging, or accessories; and

  • Items returned after the 30-day return period.

Contact Us

If you have any questions about returns or refunds, please contact:

KEDELE LIMITED
Email: efe49506@gmail.com
Business Address: Room C03, 9/F, Kato Factory Building, 2 Cheung Yue Street, Lai Chi Kok, Kowloon, Hong Kong